Faqs

Below mentioned documents are to be enclosed with Account Opening Form: (All documents required in original)

2 passport size latest photographs

Passport and Residence Visa/ID Card/PIO Card / OCI Card

PAN card Number issued by Income Tax Department (Required for opening NRO accounts).

Copies of any of Utility bills viz. fixed telephone/electricity bill, gas bill, water bill or council tax bill not older than three months. These utilities bills may be issued in your favor showing your present residence abroad.

Our ATM card is acceptable in all VISA enabled ATM and EFTPOS. To avoid any embarrassing situation please be aware that it will NOT be accepted in Non – VISA ATMs and online transactions. .

In such case, please ensure the following…

• Confirm from the branch that your User ID is activated.

• You are using correct type of alphabets e.g. capital letter and/or small letter as the case may be. (Passwords are case sensitive).

• Num lock is not off inadvertently.

• You have not tried for more than 5 times with wrong User ID and/or Password (this will block your password and you will have to approach the bank).

The virtual keyboard is an onscreen keyboard which provides a mouse base alternative, for keying in your username and password, instead of using the actual physical keyboard.

Through Internet Banking you can view, download and print your account statement. You can also transfer money to other Bank of Baroda (NZ) accounts and other accounts with all major banks in New Zealand. These services are quite safe with 128-bit encryption Secure Socket Layer (SSL). This will ensure that the password and other sensitive information, while traveling on Internet will be in encrypted form and thus not available to the hackers.

Transactional based internet banking offered is fully secured with 128 SSL (Secured Socket Layer). Bank has taken adequate care of security in respect of communication and transactions on the internet. While the customer will access the portal and the information will travel on public network, it will be in the encrypted form (using SSL) and even if someone receives that information, he will not be able to use it due to its encryption. To offer confidence to the customer, the bank’s servers are duly certified by Verisign.

Another Safety feature is the timed logout, which means the session is automatically terminated if it is not active for certain duration. We have implemented Baroda iSecure, 2 factor authentication to enhance the security of our internet Banking.

Please follow the steps mentioned below to activate your SMS Alert facility

Step 1: Click on ‘Alerts’ Tab under your Internet Banking Login Page.

Step 2: Click on ‘Subscription’ link to subscribe for getting transaction alerts via email or SMS.

Step 3: Check all boxes under ‘Email’ / ‘SMS’ fields so as to receive all types of alerts.

Step 4: Please modify the Amount in Large Amount Transaction Operative Accounts as ‘10’

Step 5: Click on ‘Submit’ Button once you finish making the selection.

(Screen Shot pasted below for your kind reference)

In order to check whether your mobile number has been correctly updated in our records, please click on ‘My Profile’ link under ‘Profile’ Tab and scroll down to the ‘Address Information’ Section and check the mobile number in Mobile Phone No. Column (Screen Shot pasted below for your kind reference).

Please ensure to logout in proper way. However, if you abruptly close your Internet Banking page, your session will end. Please do not leave your system unattended, when you have logged in, since this may give an opportunity to others around you to operate your accounts.

Funds are received by the beneficiary on same day. In case of bank holiday in India it will be credited in next working day.

There is no maximum/minimum limit on remittance amount.

Though every effort is made to ensure that all request for opening new account are entertained, yet appointments are always welcome. Prior appointments for account opening will reduce the waiting time.For taking appointments please call the branch where you wish to visit to open new account.

NRIs / PIOs, to fill the Account Opening Form (AOF) – also available at Bank  Website www.bankofbaroda.com or contact any of our New Zealand branch.

Account opening form duly completed with relevant documents to be submitted to any of our branch. Please visit our branch we will assist you in filling the form

The requirements are:

• Approved identity Proof like Copy of New Zealand Driver License* or passport along with original for verification. If you are holding foreign passport please ensure that it has valid  New Zealand visa.  
• Copy of approved address proof like utility bill/ bank statement / tenancy agreement in your name for the purposes of verifying physical address along with original for verification. 
• One recent passport size photograph
• IRD Number.
• Minimum opening balance is not necessarily required at the time of Account Opening. Customers can deposit minimum balance via online banking once their account number is advised to them.

*Along with NZ Driver licence, please bring additionally one of below mentioned supporting document:

1.  NZ full birth certificate
2.  18+ Card
3.  Valid and Current International driving permit as defined in clause 88(1)(b) of the Land Transport (Driver Licensing) Rule 1999.

You can transfer maximum of NZD 10,000 per day through internet banking.

Please visit one of our branches and contact one of our branch officials during business hours for activation of your debit card. If you are not able to come during business hours, then please follow the below mentioned steps for activation of your debit card:

Step 1: Insert your Debit Card in BOB NZ ATM machin i.e

Step 2: Please feed in your PIN Number as 1234 (Please ensure NOT to press the enter button)

Step 3: Click on option change PIN (found on top left corner of ATM Screen)

Step 4: Please feed in your own PIN number of 4 digits (Please ensure NOT to press the enter button)

Step 5: Re-enter your own PIN Number for confirmation (Please ensure NOT to press the enter button)

Step 6: ATM Will generate a PIN Change confirmation slip.

Step 7: Kindly update your base branch for activation of your debit card in system once you are through with the above mentioned steps.

For unlocking the account please follow the below mentioned steps:

1. Login to www.barodanzltd.co.nz

2. Click Retail user.

3. Enter User ID

4. Don’t click Enter button

5. Click on link “a) your account locked. Click here”

6. Then proceed.

If your account is locked and you remember your transaction password and answers given at the time of enrollment, then after feeding user id please click on the link given on the right side for unlocking the account.

The system may ask you QnA and or Transaction password.

If you have forgotten your answers, then please reset your QnA (click on the link given on right side) before unlocking your account.

Note: If you forgot your Transaction password also, please contact us for regeneration of the new Transaction password.

While finalizing your password, please note that…

• It must be minimum 8 digit long and maximum 16 digit long.

• It must contain an alphabet (A-Z or a-z) and a number (0-9) and a special character (@, #, $, %, ^, &), all the three.

• It is case sensitive i.e. if your password is in small letters then use small letter in all your future interactions, if you use capital letters then it will not work.

• For your safety, your password will be blocked, if attempt to log in fails for 5 times.

• If not changed in 180 days, system will force you to change the password. However, we advise you to keep changing the passwords, at a regular interval.

• Sign-on password and Transaction password CANNOT be the same.

You have to feed in the first five letters of your name (in CAPITAL LETTERS) followed by your customer Id number for opening your e-statement. If you don’t have your customer ID number then please contact your base branch for getting your customer ID number.

A: Please complete the following instructions to activate and enable JavaScript in your respective web browser:

Internet Explorer:

PC

1. In the Tools drop-down menu, select Internet Options.

2. Next, select the Security tab.

3. Then, select the earth (Internet) icon.

4. Then select the Custom Level button.

5. Locate Scripting near the bottom of the list.

6. Under Active Scripting, select Enable, then hit OK.

7. Answer yes to the following conformation box.

8. Hit OK to close the Internet Options window.

9. Finally, hit refresh on your browser window to enjoy the javascript

Firefox 

PC

1. In the Tools drop-down menu, select Options.

2. Next, select the Content icon/tab at the top on the window.

3. Then, check the Enable JavaScript checkbox under the Web Content category.

4. Hit OK to close the Options window and save your changes.

5. Finally, refresh your browser.

MAC

1. Select the Firefox menu item from the Apple/System bar at the top of the screen.

2. From the drop-down menu, select Preferences…

3. Select the Content icon/tab at the top on the window.

4. Then, check the Enable JavaScript checkbox.

5. Close the Options window to save your changes.

6. Finally, refresh your browser.

Safari 

PC

1. In the Edit drop-down menu at the top of the window, select Preferences…

2. Select the Security icon/tab at the top on the window.

3. Then, check the Enable JavaScript checkbox.

4. Close the window to save your changes.

5. Finally, refresh your browser.

MAC

1. Select the Safari menu item from the Apple/System bar at the top of the screen.

2. From the drop-down menu, select Preferences.

3. Select the Content icon/tab at the top of the window.

4. Then, check the Enable JavaScript checkbox.

5. Close the window to save your changes.

6. Finally, refresh your browser.

Opera

PC

1. In the Tools drop-down menu at the top of the window, select Preferences…

2. Select the Advanced tab at the top on the Preferences window.

3. Find the Content item in the list on the left-side of the window and select it.

4. Then, check the Enable JavaScript checkbox.

5. Click OK to save your changes and close the Preferences window.

6. Finally, refresh your browser.

MAC

1. Select the Safari menu item from the Apple/System bar at the top of the screen.

2. From the drop-down menu, select Preferences.

3. Select the Content icon/tab at the top of the Preferences window.

4. Then, check the Enable JavaScript checkbox.

5. Click OK to save your changes and close the Preferences window. 6. Finally, refresh your browser.

Chrome 

PC

1. Select Customize and control Google Chrome (wrench Icon) to the right of the address bar

2. From the drop-down menu, select Options

3. Select the Under the Hood tab at the top of the window

4. Under the Privacy heading, select the Content settings button

5. On the left, under the features heading, select JavaScript

6. Select the Allow all sites to run JavaScript radio button

7. Finally, close both preference windows, and refresh the browser

MAC

1. Select the Chrome menu item from the Apple/System bar at the top of the screen.

2. From the drop-down menu, select Preferences…

3. Select the Under the Hood tab at the top of the window

4. Under the Privacy heading, select the Content settings button

5. On the left, under the features heading, select JavaScript

6. Select the Allow all sites to run JavaScript radio button

7. Finally, close both preference windows, and refresh the browser

iPhone

1. Select the Settings application/icon on the iPhone home screen

2. Select Safari on the following screen

3. Under the General heading, find the JavaScript item

4. Select the JavaScript toggle to the On position.