1. Direct debits
Direct debit amounts and payments date vary. They are initiated by the company or business receiving the payment and not by the Bank.
The customer must notify the company or business receiving the payment of any change to their account details.
The customer has a right to cancel a direct debit set up by them. The customer can cancel the direct debit by visiting any of our branch. The customer can also notify the cancellation of direct debit verbally, followed by email from their registered email id with the bank.
The notification for cancellation must be communicated to the Bank at least four business days before the payment is due. The customer should also simultaneously inform the company or the business receiving the payment that the direct debit is to be cancelled.
Any query regarding a direct debit payment should be made to the company or business receiving the payment.
2. COVID-19 Alert
- With effect from 4 April 2022 Business Hours are:
- Monday to Friday: Auckland and Wellington Branch: 9:00 am to 4:30 pm
- Saturday, Sunday & Public Holidays: Closed
- Branch appointments shall be available at Auckland and Wellington Branch for services requiring longer period of visit to the branch such as Account Opening.
- Please call 0800 024 404(10am to 4.30pm Mon to Fri) and / or email at operations.aucknz@bankofbaroda.com or aucknz@bankofbaroda.com or wellnz@bankofbaroda.com for any information / support you may need in regards to our services.
- Please note that the timings for remittance transactions (Rapid Funds2India) is 9:00 am to 4:30pm (Monday to Friday) and cut-off timings for transfers to other banks in New Zealand is 4:30pm (Monday to Friday). Exchange rates displayed on the website shall be applicable for transactions received between 9:00 am to 4:30pm and are subject to change without notice.
- From 5 April 2022 here is no requirement to show ‘My Vaccine Pass’ for gaining entry into Branch Premises. Till 4 April 2022 we will still require to sight Vaccine Pass
- Please ensure to have a face covering while visiting the branch and maintain social distancing
- Please do not visit the branch if you, or a member of your household, have been told to isolate or you are waiting on COVID-19 test results or if you have symptoms of cold or flu.
- Please keep checking the Ministry of Health website https://www.health.govt.nz/and https://covid19.govt.nz/ for latest updates and ways to protect yourself and others
Thank you for helping us keep our community, customers and staff safe
Bank of Baroda (New Zealand) Limited
3. Manukau Branch
Dear Valued Customers
We hereby notify all customers and members of the public that Manukau Branch and ATM located at 726 Great South Road, Manukau, Auckland 2104 will be closed effective from 1 March 2022
As valued customers of the Bank, our Auckland Team shall be looking forward to supporting your requirements.
All the customers/accounts will be served and supported by the Auckland Main Branch at 114 Dominion Road, Mount Eden, Auckland 1024 with effect from 1 March 2022.
You can continue to contact us through manunz@bankofbaroda.com and also call us at 0800 024 404 or +64 9 6321020 or email us at operations.aucknz@bankofbaroda.com
Loan customers can also contact credit.aucknz@bankofbaroda.com or call +64 9 6321145.
Please call +64 9 632 1143 for any inquiries that you may have
Bank of Baroda (New Zealand) Ltd
4. M-Connect plus app android version
Android version 4.4 is currently not supported by Google. To mitigate the vulnerability, the application M-Connect plus will be disabled for Android 4.4 with effect from 31 Oct 2022. With effect from 31 Oct 2022The application will only allow installation for Android 5 and above.
5. Unclaimed Money:
As per the Unclaimed Money Act if there have not been any transactions in the accounts for five or more years, and we have not had any other contact during that time, the money in customer account(s) will be treated as unclaimed and the money in the account will be transferred to Inland Revenue (IRD) as 'unclaimed money'. Customers are requested to update us regarding any change in email address, phone number and postal address by sending through the Customer Request Form (CRF). The CRF is available at our website www.barodanzltd.co.nz or you may call us at 0800024404 or +64 9 6321020 or email at operations.aucknz@bankofbaroda.com for any support in this matter. Customers are requested to respond to our communications to avoid the account(s) falling into unclaimed money. Once unclaimed money is transferred to IRD, customers will need to contact IRD directly to claim the funds.