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Customer Grievance Redressal

Bank of Baroda (New Zealand) Ltd is committed to improving the services offered to you. If there has been a slip or error in our services, we want you to inform us. All our staff are committed to treating complaints seriously and finding a resolution as early and as fairly as possible.  If you have a complaint  –

  • Visit us in person or talk to us over phone –

You can call on us at our Branch at 114, Dominion Road, Auckland and meet any of our staff members, or call us on phone 09-6321020 during working hours.

  • Write to us - Fill out an online customer grievance redressal form Click Here
  • Drop a letter -

If you will prefer to write to us, you can address your complain to:

BOBNZ Customer Complaint Cell, Bank of Baroda (New Zealand) Ltd,
114, Dominion Road,
P.O Box-56580,
Auckland-1446.

Complaint Resolution:

Our staff will try to resolve your problem straightaway and if  that is not possible, we shall try to resolve your problem within 10 working days. Should we need further time, we shall advise you suitably as why we need the time and as to when you can expect to hear from us.

If the problem persists, you can choose to meet our senior staff / Branch Manager, where upon, they will review, investigate further and resolve your complaint as quickly as possible.

Banking Ombudsman

We hope that your complain must have resolved by this stage. However, if you are still dissatisfied with the steps taken by BOBNZ in resolving your complaint, you can seek the assistance of Banking Ombudsman.

For details contact Banking Ombudsman website:   www.bankomb.org.nz

 

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